​We offer a full-service, White Glove delivery service. We provide a stress-free and seamless experience for all our customers. Our professional delivery team will ensure your new furniture is delivered, set up, and ready to enjoy without lifting a finger.

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WHAT IS INCLUDED WITH OUR DELIVERY SERVICE?

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Delivery Preparation

• Please make sure the merchandise being delivered fits in the desired room/space and ensure clear access to the delivery area. 

• Ensure that doors, stairwells, hallways, and room dimensions confirm fit before delivery.

• Our delivery team is not permitted to move or dispose of existing furniture or other items.

• Notify us in advance of any building requirements (e.g., elevator reservations, loading dock access, security clearance).

• A high-rise or condominium may require a Certificate of Insurance. Please notify us after placing your order.

Scheduled Delivery Appointment

• A delivery specialist will contact you to schedule a convenient delivery window (typically a 3–4 hour block).

• Reminder notifications via phone, text, or email will be sent before the appointment.

 

Inside Placement

• Furniture is brought into the room of your choice, whether it's on the main level or upstairs (depending on access).

• Our team will carefully navigate stairs, hallways, and doorways to position your furniture exactly where you want it.​

 

Unpacking and Inspection

• All items are fully unpacked on-site (unless the merchandise needs to be assembled).

• Packaging materials such as cardboard, plastic, and foam are removed and disposed of responsibly.

• Our team will inspect the product with you to confirm it arrived in perfect condition.

 

Assembly

• All assembly is included (e.g., attaching legs to a table or sectional, setting up bed frames, securing shelves).

• Heavy or complex installations such as wall-mounting, electrical wiring, or built-ins are not included but may be quoted separately if available.

 

Cleanup

• The delivery team will leave your space clean and clutter-free, removing all debris and packaging.

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​DELIVERY FEES

• Delivery fees are based on location, item size, number of items, and services selected.

• Fees will be quoted at the time of purchase.

• Stair carries, difficult access, or rescheduled deliveries may incur additional charges.

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DELIVERY TIMEFRAMES

• In-stock items: Typically delivered within [2 to 7 business days] locally.

• Special or custom orders: Delivered [4 to 12 weeks] from manufacturer completion.

• Delivery dates are estimates and may change due to weather, supply delays, or carrier issues.

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DELIVERY AREA

If there is a road that leads to your residence or destination, we can deliver. Our local delivery is a 30-mile radius from our store. Any delivery outside of the local delivery area may be subject to an additional uncharge. 

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