TERMS & CONDITIONS
CUSTOMER CARE
Pompano Furniture and Design is committed to providing exceptional customer care. Our team is dedicated to assisting you with any inquiries and ensuring your shopping experience is enjoyable and stress-free. Whether you need advice on furniture selection or assistance with an order, we're here to help.
At Pompano Furniture and Design, we prioritize your satisfaction. Our customer care policy reflects our commitment to transparency, reliability, and personalized service. We strive to build trust and create a seamless shopping journey for every customer.
PRIVACY & SAFETY
Protecting your privacy and ensuring the safety of your personal information is our top priority at Pompano Furniture and Design. We adhere to stringent standards to safeguard your data and utilize secure measures to maintain confidentiality. We respect your privacy and are dedicated to maintaining the trust you place in us.
Our privacy and safety policy is designed to provide you with comprehensive details about how we handle your information. We use clear and concise language to convey our commitment to protecting your privacy, fostering confidence, and establishing long-lasting relationships with our valued customers.
PRODUCT INFORMATION
We strive to ensure all product details, pricing, and photos are accurate. However, errors may occur. Dimensions are approximate. Finishes and colors may appear differently based on screen settings or in-store lighting. All products are subject to availability.
SALE + PROMOTIONS
Discounts and promotions cannot be combined unless explicitly stated.. Clearance and final sale items are sold "as-is" and are non-returnable.
CUSTOM + SPECIAL ORDERS
Custom and special orders are furniture items that are made-to-order, personalized, or not regularly stocked in our store. These may include (but are not limited to) items with custom upholstery, finishes, dimensions, configurations, or brand-specific selections ordered on your behalf.
A minimum deposit of 50% or full payment is required to place a custom or special order. All deposits are non-refundable once the order has been submitted to the manufacturer or supplier.
Estimated delivery or arrival timelines vary by vendor and are typically between 4 to 12 weeks. These lead times are not guaranteed and may be subject to delays beyond our control (e.g., supply chain issues, shipping delays, factory backorders). Customers will be notified of any significant changes in the estimated delivery window.
Custom and special orders cannot be canceled once the order is placed with the manufacturer.
LIABLITY
Pompano Furniture and Design is not responsible for damage caused during self-transport or customer assembly. We are not liable for indirect, incidental, or consequential damages.
Pompano Furniture and Design is not liable for discrepancies between showroom samples and final products due to standard manufacturing tolerances or variations in materials. All representations regarding texture, tone, or pattern are approximate and may vary slightly from sample to final product.
PAYMENT METHODS
All prices are in US currency and include applicable sales taxes of the state of Florida.
We accept cash, credit cards, debit cards, store financing, and gift cards.